You may request a return or replacement within **7 days of delivery**. Returns and replacements are accepted only when:
- The item is defective or damaged
- The item was received in the wrong condition
- The wrong product was delivered
Items that have been used, damaged by the customer, altered, or mishandled are not eligible for return or replacement. Normal wear and tear is not covered. Minor variations in color, texture, or packaging that do not affect the product's quality or function are not considered defects.
**Unboxing Video — Strongly Recommended**
We strongly recommend recording a clear, uninterrupted video while opening your package — starting before the shipping package is opened and continuing until the product is fully visible. This video significantly speeds up verification for claims involving missing items, damaged products, incorrect products, or items received in defective condition.
An unboxing video is not the only way to file a claim — if you don't have one, we may request additional evidence (such as photos of the product and packaging) and will review each case fairly on its own merits.
**Conditions for Return**
To be eligible for a return or replacement:
- The product must be in its original condition, with all accessories, manuals, tags, invoices, and original packaging included (where applicable)
- You must provide proof of purchase or your order number
- You must contact our customer support **before** sending any item back to us
**How to Request a Return**
Email us at onlinesellthinking@gmail.com with your order number, a description of the issue, and photos or your unboxing video. We'll review your request and provide next steps.
**Refunds**
Once we receive your returned item, we'll inspect it and let you know whether your refund is approved.
- **For online payments (Razorpay):** Approved refunds are processed to your original payment method within a reasonable period, in line with Razorpay's standard processing timelines.
- **For Cash on Delivery (COD) orders:** Since no online payment was made, we'll request your bank account or UPI details to process the refund directly.
**Exchanges / Replacements**
If a replacement is approved, we'll dispatch the replacement product once we've received the returned item — or, where appropriate, once sufficient evidence (such as your unboxing video) has been reviewed and verified.
**Non-Returnable Situations**
We're unable to accept returns or process refunds/replacements in the following cases:
- Damage caused by misuse, improper handling, negligence, or unauthorized repair by the customer
- Missing parts or accessories caused by the customer
- Requests made after the 7-day return window
- Products showing signs of use beyond what's reasonably needed to inspect the item
- Products returned without prior contact with our customer support team
- Products without proof of purchase or a valid order number
**Order Cancellations**
Orders can be cancelled free of charge before they are shipped. Once an order has shipped, our standard return policy above applies.
**Contact Us**
Questions about this policy? Reach us at onlinesellthinking@gmail.com.