Shipping policy
Shipping Policy
Last updated: 21 August 2026
Thank you for shopping with UpickEasy. This Shipping Policy explains how orders are processed and delivered within India.
1. Shipping Coverage
We currently ship to eligible delivery addresses within India. Delivery availability may depend on the product, location, courier service, and other logistical conditions.
We do not currently ship outside India.
2. Order Processing
Orders are generally processed within 1–3 business days after order confirmation and successful payment verification, where applicable.
Processing may take longer during sales, holidays, high-order periods, supplier delays, payment verification, address issues, or other operational circumstances.
Business days do not include Sundays or public holidays. If there is a significant processing delay, we may contact you using the details provided with your order.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you place your order.
Shipping charges may vary depending on the delivery location, order details, product, weight, size, and courier availability.
4. Delivery Estimates
The estimated delivery timeframe, where available, will be shown at checkout or communicated after order confirmation.
Delivery time may vary due to your location, product availability, courier operations, weather, public holidays, local restrictions, incorrect address details, or other logistical conditions.
An estimated delivery timeframe is not a guaranteed delivery date unless expressly stated otherwise.
5. Shipment Confirmation and Tracking
When your order is dispatched, we may send a shipment-confirmation message or email containing tracking details when tracking is available.
Tracking information may take time to appear or update in the courier’s system. Tracking may not be available for every shipment.
If you do not receive tracking information or need help with an order, contact support@upickeasy.com with your order number.
6. Cash on Delivery Orders
Cash on Delivery may be available only for eligible products, delivery locations, and orders.
If you choose Cash on Delivery, please ensure that someone is available at the delivery address and that the required payment can be made when the order arrives.
If delivery is unsuccessful after the courier’s attempts, the order may be returned to the sender. Repeated refused or unsuccessful deliveries may affect future Cash on Delivery availability.
7. Delayed, Lost, or Undelivered Orders
If your order is delayed, lost, or marked undelivered, contact support@upickeasy.com with your order number.
We will review the shipment status and communicate the next available steps. Resolution may depend on the courier investigation, supplier information, payment status, and applicable policies.
8. Damaged or Incorrect Deliveries
If the package appears severely damaged, opened, or tampered with, you may refuse delivery where the courier permits this.
If you receive a damaged, defective, incomplete, or incorrect product:
• Keep the product and all packaging materials.
• Take clear photographs of the package, shipping label, and product.
• Contact support@upickeasy.com within 5 days of delivery.
• Include your order number and a description of the issue.
• Provide an unboxing video if available.
An unboxing video is strongly recommended but is not compulsory for submitting a claim. Claims are reviewed according to our Return, Replacement & Refund Policy.
9. Address Changes
Contact support@upickeasy.com as soon as possible if you need to correct your delivery address.
An address change cannot be guaranteed after an order has been processed or dispatched. UpickEasy may not be responsible for delivery problems caused by an incorrect or incomplete address provided during checkout.
10. Delivery Attempts and Unsuccessful Delivery
Courier partners may make delivery attempts according to their operating process.
If an order is returned because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated unsuccessful delivery attempts, contact support@upickeasy.com to discuss the available options.
Additional shipping charges, if applicable, will be communicated before any re-shipment is arranged.
11. Contact Us
For questions about shipping, delivery, tracking, address changes, or delivery issues, contact:
Email: support@upickeasy.com
Please include your order number and a clear description of your request so that we can review it efficiently.