Refund policy

Return, Replacement & Refund Policy

Last updated: 21 August 2026

At UpickEasy, we aim to provide a clear and fair shopping experience. This policy explains the process for returns, replacements, refunds, and order cancellations for purchases made through our website.

1. Return and Replacement Period

You may contact us within 5 days of delivery to request a return or replacement for an eligible product.

A request may be considered when:

• The product arrives damaged or defective.

• The wrong product is delivered.

• The product is missing parts or accessories.

• The product materially differs from its description or order details.

• The product is received in an unusable condition.

Eligibility may depend on the product and any product-specific terms shown on its product page.

This policy does not limit any rights available to customers under applicable law.

2. How to Request a Return or Replacement

Email us at support@upickeasy.com within 5 days of delivery and provide:

• Your order number.

• A clear description of the issue.

• Clear photographs of the product and packaging.

• A photograph of the shipping label, where available.

• An unboxing video, where available.

Please do not send a product back before receiving instructions from our support team.

3. Unboxing Video

An uninterrupted unboxing video is strongly recommended for claims involving damage, missing items, or an incorrect product. It may help us review the claim more efficiently.

An unboxing video is not compulsory for submitting a return, replacement, or refund request. If you do not have one, provide clear photographs of the package, shipping label, product, and reported issue. We may request other reasonable information to review the claim fairly.

4. Return Conditions

For an approved return, the product should be:

• In its original condition.

• Unused apart from reasonable inspection.

• Returned with original packaging, tags, manuals, accessories, and invoice, where applicable.

• Unaltered and free from customer-caused damage.

• The same product that was originally delivered.

Products damaged through misuse, negligence, unauthorised repair, alteration, washing, or improper handling may not be eligible for return or replacement.

5. Non-Returnable Situations

A return or replacement may not be accepted when:

• The request is submitted after the applicable 5-day period.

• The product shows use beyond reasonable inspection.

• The product has been damaged, altered, or repaired by the customer.

• Parts, accessories, tags, or packaging are missing because of the customer.

• The product is sent back without prior approval.

• The returned product does not match the original order records.

• The issue is only a minor variation in colour, texture, size, or packaging that does not affect quality or function.

• The product is identified as non-returnable on its product page, except where applicable law provides otherwise.

6. Return Shipping

For an approved return caused by a damaged, defective, incorrect, or wrongly delivered product, we will communicate the return-shipping arrangement and instructions.

For any other approved return, return-shipping costs, if applicable, will be communicated before the return is processed.

No return-shipping charge will be imposed where applicable law requires otherwise.

7. Inspection and Resolution

After receiving a returned product, we may inspect it to verify the reported issue.

If the request is approved, we may provide one of the following resolutions, depending on the circumstances and product availability:

• Replacement.

• Repair, where applicable.

• Refund.

• Another legally permitted resolution agreed with the customer.

If a replacement is unavailable, we will inform you about the available refund or alternative resolution.

8. Refunds

Once a refund is approved, it will be initiated according to the payment method used and applicable payment-provider procedures.

For online payments, the refund will generally be sent to the original payment method. The time taken for the amount to reflect may vary depending on the payment provider and the customer’s bank.

For Cash on Delivery orders, we may request valid bank-account or UPI details to process an approved refund. COD refunds are not paid in cash.

Any applicable refund adjustment, including permitted return-shipping charges, will be communicated before processing.

9. Order Cancellation

You may email support@upickeasy.com to request cancellation before your order is dispatched.

Cancellation cannot be guaranteed after dispatch. If the order has already been dispatched, the applicable return, replacement, and refund terms will apply.

We do not impose a cancellation charge unless permitted by applicable law and disclosed to the customer.

10. Delayed, Lost, or Undelivered Orders

Delivery time may vary because of your location, product availability, courier operations, weather, public holidays, or other logistical conditions.

If an order is delayed, lost, or undelivered, contact support@upickeasy.com with your order number. We will review the shipment status and communicate the next available steps.

11. Contact Us

For questions about returns, replacements, refunds, cancellations, or delivery issues, contact:

Email: support@upickeasy.com

Please include your order number and a clear description of your request so that we can review it efficiently.

UpickEasy may update this policy from time to time. The version published on this page will apply to future orders, subject to applicable law.