Refund policy

Upickeasy Return, Replacement & Refund Policy

At Upickeasy, we want you to shop with confidence. This policy explains how returns, replacements, and refunds work for orders placed on our store.

1. Return & Replacement Window

You may request a return or replacement within 7 days of delivery.

Returns and replacements are accepted only when:

The item is defective, damaged, or not working properly.

The item was received in the wrong condition.

The wrong product was delivered.

Items that have been used, damaged by the customer, altered, washed, or mishandled are not eligible for return or replacement. Normal wear and tear is not covered. Minor variations in color, texture, size, or packaging that do not affect the product’s quality or function are not considered defects.

2. Unboxing Video — Strongly Recommended

We strongly recommend recording a clear, uninterrupted video while opening your package—starting before the shipping package is opened and continuing until the product is fully visible.

This video significantly speeds up verification for claims involving:

Missing items

Damaged products

Incorrect products

Items received in defective condition

An unboxing video is not the only way to file a claim. If you don’t have one, we may request additional evidence (such as photos of the product, packaging, shipping label, and invoice) and will review each case fairly on its own merits.

3. Conditions for Return

To be eligible for a return or replacement:

The product must be in its original condition, with all accessories, manuals, tags, invoices, and original packaging included (where applicable).

You must provide proof of purchase or your order number.

You must contact our customer support before sending any item back to us.

The product must not show signs of use beyond what is reasonably needed to inspect the item.

4. How to Request a Return

Email us at onlinesellthinking@gmail.com with:

Your order number

A clear description of the issue

Photos or your unboxing video

We will review your request and provide the next steps, including whether a return, replacement, or refund will be processed.

5. Refunds

Once we receive your returned item, we will inspect it and let you know whether your refund is approved.

For online payments (Razorpay): Approved refunds are processed to your original payment method. Razorpay’s standard processing time is typically 5–7 working days, depending on your bank.

For Cash on Delivery (COD) orders: Since no online payment was made, we will request your bank account or UPI details to process the refund directly.

Return shipping charges, if applicable, will be communicated during claim approval.

6. Exchanges / Replacements

If a replacement is approved, we will dispatch the replacement product once we have received and verified the returned item—or, where appropriate, once sufficient evidence (such as your unboxing video) has been reviewed.

7. Non-Returnable Situations

We are unable to accept returns or process refunds/replacements in the following cases:

Damage caused by misuse, improper handling, negligence, or unauthorized repair by the customer.

Missing parts or accessories caused by the customer after delivery.

Requests made after the 7-day return window.

Products showing signs of use beyond what is reasonably needed to inspect the item.

Products returned without prior contact with our customer support team.

Products without proof of purchase or a valid order number.

Cases where the evidence provided is insufficient or the returned product does not match the original order records.

8. Order Cancellations

Orders can be cancelled free of charge before they are shipped. Once an order has shipped, our standard return policy above applies.

9. Contact Us

Questions about this policy? Reach us at onlinesellthinking@gmail.com.

We reserve the right to update this policy at any time. Please check this page periodically for changes.