FAQ

How long does delivery take?

Delivery times may vary depending on your location, product availability, courier service, and other logistical conditions. An estimated delivery timeframe, where available, will be shown during checkout or shared after your order is confirmed. We will provide tracking details when they are available.

What payment methods do you accept?

We accept the secure payment methods displayed at checkout. These may include UPI, debit cards, credit cards, and other available online payment options. Cash on Delivery may be available for selected products, locations, and orders.

Can I return a product?

You may request a return or replacement within 5 days of delivery for an eligible damaged, defective, incorrect, or wrongly delivered product. Return eligibility depends on the product condition and the terms described in our Return, Replacement & Refund Policy.

What if my item arrives damaged or incorrect?

Please contact us at support@upickeasy.com as soon as possible after delivery, preferably within 48 hours. Include your order number and clear photos or other relevant evidence. We will review the matter and inform you of the available resolution under our policy.

Do I need an unboxing video?

An uninterrupted unboxing video is strongly recommended for claims involving damage, missing items, or an incorrect product. It can help us review a claim more quickly, but customers may also submit photos, packaging details, shipping-label images, or other relevant evidence.

How do I track my order?

If tracking is available for your shipment, we will share the tracking details after dispatch. Tracking updates depend on the courier’s system and may take some time to appear. For assistance, email support@upickeasy.com with your order number.

How can I cancel my order?

You may contact us at support@upickeasy.com to request cancellation before dispatch. Cancellation requests received after dispatch may be handled under the applicable return and refund terms.

How are refunds processed?

If a refund is approved, it will be processed according to the payment method used and the terms of our Return, Replacement & Refund Policy. Online-payment refunds are generally sent to the original payment method. For Cash on Delivery orders, we may request valid bank or UPI details. Processing time may vary depending on the payment provider and bank.

How can I contact UpickEasy?

For questions about an order, delivery, return, replacement, cancellation, or refund, email support@upickeasy.com. Please include your order number and a clear description of your request so that we can assist you more efficiently.